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售后服务承诺 After sale service commitment
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HANSHENG Sound after sale service Convention
A, HANSHENG audio quality assurance commitment
1, I shake sound body products, guarantee for the original manufacturers, but also by the original manufacturer of quality inspection of products. Never offer to ensure
The quality defects of products.
2, the soft, hardware failures products used in the process of replacement and repair service in time.
Two, after sale service commitment
1, where the purchase through normal channels to the enterprises producing brand products, were standardised, I provide the standardization, network sale,
Sales, customer service all in one service and a full range of technical support.
2, provide support for technical advice and application system in the long term. For the customer's problem, to answer all the questions, patient guidance, problem solving. If the customer needs, in some major project I will appoint a professional engineer guidance in person at the scene.
3, for use in the warranty period in the process of product quality problems if on the phone, or field cannot solve, by the customer to complete "product warranty card", together with the products sent to my factory customer service department. As some special circumstances directly affect users, providing backup equipment required replacement, ensure that the user's normal use.
4, the product warranty period of freight costs, each responsible for one-way freight, freight and repair costs more than the warranty period of the payment by the repair.
5, from the date of purchase to twelfth months, belongs to the normal warranty period. Our company will provide free repair after sale service.
But the emergence of the following does not belong to the normal warranty coverage:
(1) the product accessories, such as power line;
(2) consumption product, such as a fuse, microphone microphone,;
(3) according to the product specification requirements to use, no maintenance, custody of the damage caused;
(4) unauthorized changes to (replacement) product components or to repair;
(5) no product warranty card or product warranty card be altered;
(6) the product components, connectors, circuit board without serious deformation, fracture, line scratch, corrosion, rust and stain motherboard serious;
(7) due to reasons or other damage caused by force majeure;
(8) because of the failure and damage caused by the transportation.
When the above conditions, our company will according to the actual situation, for the repair cost and material cost, and inform the customer.
6, if the following conditions, our factory can apply for a replacement or return:
(1) customers receive the goods, the product performance is inconsistent with the supplied product.
(2) in the normal warranty period, the customer service department analysis confirmed that the products have serious quality problems.
7, establish customer feedback channels, processing, voice of the customer to solve, and inform the user. Take a variety of ways, for our customers and Co
With the improving technology level.
8, the Ordinance amendment, interpretation right to shake all acoustic mechanism.
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